Customer service can serve as a vital differentiation among competitors. It is limited by an ability to respond quickly to customer needs and communicate timely and relevant information.
MYT Mobile Customer Service provides a mobile solution to enhance the way you engage with customers, whilst reducing the burden on call centre environments. MYT will enable you to improve communication with your customers and streamline your internal processes whilst reducing costs, allowing you time to focus on the most important asset – the customers.
MYT allows you to mobilize your customer service function promoting a cost effective, highly engaging, convenient and efficient method of communicating with your customer base. Its flexibility, interactive capabilities as well as the ability to schedule delivery times personalize messages and send timely, relevant communications not only increases response rates but also improves customer satisfaction, generates customer loyalty and enhances customer retention.